Frequently Asked Questions
Everything you need to know about your coffee brewing journey.
How long will it take for my order to arrive?
We process most orders within 24 hours. Domestic shipping typically takes 2-5 business days, while international shipping can take 7-14 business days depending on your location and chosen courier.
What is your return policy on brewing equipment?
We offer a 30-day return policy for unused and unopened equipment in its original packaging. Please note that for hygiene reasons, we cannot accept returns on opened bags of coffee beans or used filters.
Are your coffee beans roasted to order?
Yes, we partner with artisan roasters to ensure your beans are roasted in small batches. We always display the roast date on the packaging to guarantee maximum freshness and flavor profile.
Do you offer wholesale pricing for cafes or offices?
Absolutely. We provide bulk discounts and wholesale accounts for businesses looking to upgrade their coffee service. Contact our sales team via the 'Wholesale' link in the footer for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.
How can I track my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress in real-time.